SAO Services

Security Automation and Orchestration (SAO) platforms are gaining popularity with cybersecurity teams. However, the availability of talent with security DevOps experience seems to be one of the biggest challenge to fully utilizing the technology. Building automated workflows and integrations for a variety of security tools—following industry best practices—requires a skill set that can be hard to find. Phoenix offers a variety of expert services for organizations investing in security automation and orchestration platforms, like Swimlane.

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Automating Security Operations

Depending on your preferred industry analyst, automating your security operations may fall under one of many names with similar acronyms. Gartner uses Security Orchestration, Automation and Response (SOAR); ESG calls it Security Operations and Analytics Platform Architecture (SOAPA); and Forrester classifies it as Security Automation and Orchestration (SAO). Regardless of the name, the basic premise is the same—identify, centralize, triage, research and remediate cybersecurity incidents at machine speeds using automated workflows and a collection of integrated and orchestrated security tools.

The benefits of automation include the ability to:

  • Centralize, enrich, contextualize, and correlate security data
  • Accelerate incident detection, triage and response
  • Automate time-consuming, manual security operations workflows
  • Improve security operations efficiency, efficacy, consistency and reporting
SOC Automation: Real World ROI
Phoenix Cybersecurity | SOC Automation: ROI Presentation
Calculating Return on Investment
See how a client reduced their SOC Tier-1 workload by 75% with Security Automation and Orchestration (SAO/SOAR). Our own cybersecurity experts Matt Rodriguez and Tom Goetz walk you through a quick use case to demonstrate the role automation plays and the client’s ultimate Return on Investment.

SAO Overview


SAO Services

The services we offer to Security Automation and Orchestration (SAO) customers are designed to complement your existing team. Just let us know where you need help and we will customize our Engineering, Operations, and Sustainment services, accordingly. If you are looking for a new SAO solution, we can help you procure, configure and implement a platform appropriate for your environment and budget.

SAO Engineering

A Security Automation and Orchestration (SAO) platform benefits greatly from Phoenix’s “eye towards operations” approach. Our experts simultaneously engineer your technical and operational architecture, so that your security operations processes are part of the original design. This unique approach ensures that your SAO platform goes into production faster and immediately starts delivering value by automating your most time-consuming workflows. Our engineering services mirror the familiar steps of the software development life cycle methodology including: planning, analysis, design, building, testing, deployment and maintenance. This methodology guides the entire project including the design and integration of the security tools in your automated workflows. Due to the complexity of an SAO implementation, our focus on thoroughly documenting your design, procedures and “as-built” configuration parameters will prove to be indispensable.

SAO Operations

With thousands of alerts to triage, research and respond to everyday security teams can be overwhelmed quickly. Automation is a great way to get a handle the volume of alerts, but to implement automated workflows requires knowledgeable resources with a complete understanding of your current processes and procedures. Most teams don’t have these resources readily available. Our SAO Operations services team is comprised of developers and subject matter experts familiar with the technical and business aspects of world-class operations centers. So, whether we are automating your current playbooks or building processes for new security tools, your workflows will be designed and optimized using proven best practices. Our engineers will also automate your reporting and dashboards, so that metrics that are important to your management team are quickly and accurately calculated.

SAO Sustainment

For our professional services clients, we offer Sustainment Services to keep your SAO platform and associated security tools up-to-date and running great. These administration services keep your analysts focused on using the tools, while we focus on managing the tools. Our Sustainment Services include the installation of patches and software updates (requires a valid software subscription or maintenance agreement); capacity planning and availability services; tool optimizations, health checks, back-ups, cloud migrations and operational improvements; and user administration and help desk telephone support. If you prefer to administer your own tools, but need help understanding the required management tasks, we are happy to design a comprehensive sustainment schedule that you can use to self-maintain your SAO environment.

Uncertain? Request a SAO Readiness Assessment.
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What is Swimlane?

Swimlane is a leader in the Security Automation and Orchestration (SAO) marketplace. The Swimlane platform empowers organizations to manage, respond to, and neutralize cyber threats with adaptability, efficiency and speed. Swimlane automates time-intensive, manual processes and operational workflows that can represent 80-90% of your cyber incident response process. The software delivers powerful case management, consolidated analytics, real-time dashboards and custom reporting from across your security infrastructure. Swimlane maximizes the incident response capabilities of over-burdened and understaffed security operation teams. It’s an innovative and practical security solution for organizations of all sizes struggling with alert fatigue, vendor proliferation, and chronic staffing shortages.

Swimlane | Security Automation and Orchestration
  • Integrate Existing Cybersecurity Tools
  • Centralize Security Operations Activities
  • Capture, Standardize and Scale Security Processes
  • Automatically Enrich Cases (i.e. Threat Intelligence, etc.)
  • Resolve Incidents at Machine Speeds
  • Automate Defense with Security Orchestration
  • Deliver Metrics for Oversight and Insight

The Swimlane Advantage

Swimlane Resources

There are plenty of eBooks, videos, analyst reports and blog posts to help you learn more about Security Automation and Orchestration at But, here are a few items to watch or download without having to register. If you would like to see a live Swimlane demonstration, please let us know.

Capabilities eBook

Download this eBook to Learn About SAO Success Criteria

Capabilities eBook

This 17-page eBook describes what it takes for SAO success and highlights how the Swimlane SAO solution meets and exceeds the criteria for effective SAO.

Product Datasheet

Help Your SecOps Team Focus on Critical Tasks

Product Datasheet

By automating time-intensive security procedures and playbooks, Swimlane frees staff to focus on critical tasks to identify, respond and mitigate threats faster.

Dashboard Tour

Watch this 4-minute video for a tour of the Swimlane dashboard

Dashboard Tour

Swimlane automates the collection and delivery of real-time business intelligence for security operations. Watch this 4-minute video to learn more.

Do you need help automating your workflows?
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Benefits of Phoenix Cyber Services